Reservations & Payment

Pure Glow Skin Care services are available by appointment only. We require a credit card on file to hold your reservation, but payment is not due until your time of service. 

New Clients: Please arrive 10-15 minutes prior to your appointment to complete new client forms.  

Children: We love all kiddos of all ages, however, we do ask that you make arrangements for your children during your appointment time. This ensures the safety of your children, as well as a relaxing environment for all clients. Therefore, we respectfully request that young children not be brought to the spa for appointments, and that older children have adult supervision.   

Payments: We accept cash, checks, Amex, Discover, Visa, and Mastercard. We do NOT accept any form of insurance, Health Savings Account cards, or gift cards (outside of Pure Glow Skin Care gift certificates). If any form of payment bounces back, the client is fully responsible for any remaining balance due including any fees/fines for the returned payment. 

Cancellations, late arrivals, & no Shows

Cancellation Policy: As a courtesy to our aestheticians and staff, we uphold a 48-hour cancellation and reschedule policy. Reservations must be cancelled and/or rescheduled at least 48-hours prior to your appointment time to avoid a late charge. If you are unable to get a hold of us, please provide written notice via text message and/or email. 

Late Cancellation and No-Show Policies: Each time an appointment is cancelled within a 48-hour window or missed without providing proper notice, another client is prevented from receiving treatment. Pure Glow reserves the right to charge the following fees:

For consultations: a $50 fee is charged if the appointment is not cancelled or rescheduled greater than 24 hours prior to the appointment time. 

For the Glow Getter: a $95 fee is charged if the appointment is not cancelled or rescheduled greater than 48 hours prior to the appointment time. 

For all other services: a fee equal to 100% of the scheduled service value if the appointment is not cancelled or rescheduled greater than 48 hours prior to the appointment time. 

If payment is unable to be processed for late cancellations or no-show fees, we reserve the right to require the fees be paid in full prior to any further appointments be rendered. 

Should you late cancel and/or miss three or more appointments, you are required to pre-pay for any service booked in the future.

Late Arrivals: Arriving late deprives you of valuable treatment time. To avoid delaying our next guests and missing valuable treatment, your treatment will end at its scheduled time, and you will be held responsible for the full treatment cost. Pure Glow Skin Care reserves the right to refuse service if a client is later than 10-15 minutes to the scheduled appointment time, and the client will be charged a late cancellation/no-show fee outlined above. 

Return Policy: Products & Services

Products: Once purchased, you can return or exchange product up to 14 days from date of purchase only if the product is unopened. Discounted product is final sale, and not eligible for return or exchange. In the circumstance of an adverse or allergic reaction to a product(s), please contact us immediately at 615-955-1777.

Services: While we do not refund services, we want you to be 100% satisfied with your experience at Pure Glow Skin Care. If you are unhappy with your service or have feedback, please contact us at contact@pureglowrefinery.com. 

Refunds: Services & Packages

Treatments & Pre-Paid Service Packages are not subject to refunds. Packages are valid for 1 year after purchase date. If you are unsatisfied with your purchased treatment package, please email us with details at contact@pureglowrefinery.com.