Everything Worth Knowing BEFORE You Book.
Our policies exist so every guest gets the full, unhurried appointment they booked. Please read them before your first visit — and reach out if anything here is unclear.
Last updated September 2026
Reservations & Payment
Pure Glow Skin Refinery services are available by appointment only. We require a credit card on file to hold your reservation, but payment is not due until your time of service.
New clients
Please arrive 10–15 minutes prior to your appointment to complete new client forms.
Children
We love all kiddos of all ages, however, we do ask that you make arrangements for your children during your appointment time. This ensures the safety of your children, as well as a relaxing environment for all clients. Therefore, we respectfully request that young children not be brought to the spa for appointments, and that older children have adult supervision.
Payments
We accept cash, checks, Amex, Discover, Visa, and Mastercard. We do not accept any form of insurance, Health Savings Account cards, or gift cards (outside of Pure Glow Skin Refinery gift certificates). If any form of payment bounces back, the client is fully responsible for any remaining balance due including any fees or fines for the returned payment.
Cancellations & No-Shows
As a courtesy to our aestheticians and staff, we uphold a 48-hour cancellation and reschedule policy. Reservations must be cancelled or rescheduled at least 48 hours prior to your appointment time to avoid a late charge. If you are unable to get a hold of us, please provide written notice via text message or email.
Each time an appointment is cancelled inside the 48-hour window or missed without proper notice, another client is prevented from receiving treatment. Pure Glow reserves the right to charge the following fees.
| Service | Notice required | Fee |
|---|---|---|
| Consultations | More than 24 hours | $50 |
| The Glow Getter | More than 48 hours | $95 |
| All other services | More than 48 hours | 100% of service |
If payment is unable to be processed for late cancellation or no-show fees, we reserve the right to require the fees be paid in full before any further appointments are rendered.
Should you late cancel or miss three or more appointments, you will be required to pre-pay for any service booked in the future.
Late Arrivals
Arriving late deprives you of valuable treatment time. To avoid delaying our next guests, your treatment will end at its scheduled time and you will be held responsible for the full treatment cost.
Pure Glow Skin Refinery reserves the right to refuse service if a client is more than 10–15 minutes late to the scheduled appointment time, and the client will be charged the late cancellation or no-show fee outlined above.
Returns: Products & Services
Products
Once purchased, you can return or exchange product up to 14 days from date of purchase, only if the product is unopened. Discounted product is final sale and is not eligible for return or exchange.
In the circumstance of an adverse or allergic reaction to a product, please contact us immediately at 615-955-1777.
Services
While we do not refund services, we want you to be 100% satisfied with your experience at Pure Glow Skin Refinery. If you are unhappy with your service or have feedback, please contact us at contact@pureglowrefinery.com.
Refunds: Services & Packages
Treatments and pre-paid service packages are not subject to refunds. Packages are valid for one year after the purchase date.
If you are unsatisfied with your purchased treatment package, please email us with details at contact@pureglowrefinery.com.
Memberships & Programs
Memberships are a fixed-term contract — either 6 or 12 months depending on the program chosen — and the months run consecutively from the date of enrollment.
Ending a membership early
We require 30 days' written notice before any cancellation or buyout takes effect.
We will release a member from the remainder of the contract for a qualifying reason: relocation, medical disability, or a physical inability to continue treatment. Supporting documentation may be requested.
Without a qualifying reason, a membership may still be ended by paying a buyout fee of 50% of the remaining contract balance.
Freezing a membership
Members may freeze a membership for one to three months for travel or medical reasons. A freeze extends the end date of the original term by the length of the freeze, so the full commitment remains in place.
Transfers and VIP credit
Memberships are non-transferable. A program cannot be gifted or used by anyone other than the person enrolled.
VIP membership credit is available to spend from the date of enrollment and rolls over month to month, accumulating toward higher-priced treatments.
Privacy Policy
We may contract with companies or persons to provide certain services including but not limited to text marketing, credit card processing, scheduling software, shipping, data analysis, and management services — collectively, service providers. We provide our service providers with the information needed for them to perform these various services for our business.
We do not share your personal information with third parties for those third parties' direct marketing purposes. We do not buy, sell, or share text messaging opt-in information.
Hours & Contact
All services are by appointment only.
308 Uptown Square, Murfreesboro, TN 37129
615-955-1777 · contact@pureglowrefinery.com
Ask Us Before You Book — We'd Rather You Did.
If anything here affects whether a treatment is right for you, tell us first. A two-minute conversation beats a cancellation fee, and we would always rather talk it through.